Employment

Major Objective: Interview and assess individuals and families to determine eligibility for emergency assistance utilizing agency resources or by making appropriate referrals to other community, state, and federal agencies.
Position Reports to: CSS Office Director
Status: Full-time; non-exempt
Qualifications: Bachelor’s Degree in the field of social science or education. Candidate must possess above-average communication skills. Must have a valid Alabama Driver’s License and have personal automobile insurance coverage. Travel within Baldwin, Escambia, and Mobile Counties may be required. Candidate must successfully complete the Archdiocesan Child Protection Training and background check.
Responsibilities:

• Return client telephone calls inquiring about services.
• Interview client and review documentation to determine eligibility for emergency assistance.
• Provide client with written information on needed documentation to determine eligibility and instruct client on how to return this information in a timely manner.
• Set individualized goals for client based on needs identified during assessment.
• Document client history, expressed need, goals, and other relevant information into computerized case management system each time client is seen in the office or spoken with by phone.
• Maintain up to date knowledge of other community resources that may be able to partner with CSS or assist with client needs.
• Follow-up with clients by phone for up to 90 days following initial request for assistance and document progress towards goals.
• Schedule home visits for clients unable to come to agency.
• Participate in outreach efforts by providing casework services off-site at churches, community centers, and other venues.
• With written client permission, serve as an advocate or liaisons with landlords, medical providers, and other community resources to assist client with obtaining services or resolving problematic issues.
• Attend workshops, conferences, and other training events to become knowledgeable and keep up to date regarding issues such as poverty, drug/alcohol addiction, and mental health.
• Participate in agency staff meetings and public appearances on behalf of agency when requested.